Get In Touch
We're here to help with any questions about our natural health products or services. Reach out to our friendly team and we'll respond as soon as possible.
Visit Our Edinburgh Location
Experience our natural health products in person at our beautiful Edinburgh boutique.
Contact Information
Address
Vitality & Glow Premium Ltd
Princes Street
Edinburgh, EH2 2ER
United Kingdom
Phone
+44 20 7946 0018Business Hours
Note: During peak seasons and holidays, our hours may vary. Please call ahead to confirm our operating hours.
Find Us
Interactive Map
Princes Street, Edinburgh
Getting Here
- • 5 minutes walk from Edinburgh Waverley Station
- • Multiple bus routes stop nearby
- • Parking available on surrounding streets
- • Wheelchair accessible entrance
What to Expect
Visit our peaceful boutique for personalized consultations, product demonstrations, and a serene shopping experience surrounded by natural health and wellness products.
Customer Service Information
Everything you need to know about our services, policies, and support.
We offer several delivery options to ensure your natural health products reach you safely and promptly:
Standard Delivery
- • Free on orders over £50
- • 3-5 business days
- • Tracked service
- • Carbon-neutral delivery
Express Delivery
- • £4.99 flat rate
- • 1-2 business days
- • Next day available
- • Signature required
International Shipping
We currently ship to select European countries. Delivery times range from 5-10 business days. International shipping costs are calculated at checkout based on destination and order value.
Eco-Friendly Packaging
All our deliveries use recyclable or biodegradable packaging materials. We offset our carbon footprint through partnerships with environmental organizations.
We stand behind the quality of our natural health products with a comprehensive return policy:
Return Window
- 30 days from delivery date for unopened products
- 14 days for opened products (if defective)
Return Process
- 1 Contact our customer service team to initiate a return
- 2
- 3 Package items securely in original packaging
- 4 Refund processed within 5-7 business days of receipt
Exceptions
Personal care items, supplements, and perishable goods cannot be returned for health and safety reasons. However, if you receive a defective item, we will provide a full refund or replacement.
Our dedicated customer service team is here to help you with any questions or concerns:
Phone Support
Hours:
Monday-Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Phone: +44 20 7946 0018
Email Support
We typically respond within 24 hours during business days.
Email: [email protected]
Specialized Support
Product Consultations
Schedule a free 15-minute consultation with our natural health experts to find the right products for your wellness journey.
Order Tracking
Track your order status 24/7 through our online portal or receive real-time updates via SMS and email notifications.
Frequently Asked Questions
A: Many of our products are certified organic. Look for the organic certification symbols on product pages or contact us for specific product information.